Contact us
One inbox, real people. Whatever you need — a billing question, a cancellation, or help with your dog — write to us and we'll sort it out.
Email us
support@paw-plan.comThe fastest way to reach us. We read every message.
What we can help with
Billing & refunds
Charges, receipts, and refunds under the 30-day money-back guarantee. Charges appear as "WHOP" on your statement — Whop is our payment processor.
Cancelling your plan
Cancel from your Whop dashboard or just email us. Cancelling is at least as easy as signing up, and it takes effect at the end of the current billing period.
Using the app
Trouble with a lesson, a tool, or your training plan? Tell us what you're seeing and we'll walk you through it.
Training questions
Subscribers can chat with certified trainers inside the app — that's the fastest route for anything about your dog specifically.
Have a problem with a charge?
Please email us before contacting your bank. We ask for 7 business days to put it right — nearly everything, including unrecognised charges and refunds, is resolved well inside that.
For how we handle your data and the terms of the service, see our Privacy Policy & Terms of Service.